From time to time, it happens where we send Live Leeches to you using tracked delivery and due to the package not being picked up by yourself, the leeches die and we lose valuable merchandise and shipping & handling costs. As we have done our duty to ship on time, Leeches.com is not at fault in this situation. We also understand your frustration. As a compromise, we will allow you to pay a small restocking & reshipping fee to either cancel your order or re-dispatch it.
Live leeches are shipped carefully and if you have any problems with the leeches you have received, be sure to send us an email to: firstname.lastname@example.org with a picture sent on the day you have received your leech order!