Refund policy

Cancellations
Cancellations are acceptable only if fulfilment hasn't taken place and your item has not been processed or shipped out already. To cancel your order, contact us

Returns
We have a 14-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you should first contact us to request to return your received item. Items sent back to us without first requesting a return will not be accepted. Please note once your return is accepted, your goods will need to be sent back to sender, using a tracked service and the tracking number should be provided to us. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, live animals or flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, notified and returned within 14 days of purchase, and you will receive a notification when your return was accepted by us and processed. When this is done, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

For further questions, contact us